When contacting us: you have the option to text or call us at 580.576.7681 Additionally, if in the event we do not answer, its not because we have our feet on the desk screening our calls saying “not taking that call”, if we don’t answer its usually because we are cleaning your rental car or helping someone who called before you. Be patient and text or call back in a few. Thanks 🙂 We are a small company with lots of customers.